Travelling Mystery Guest has quite a few really informative and motivating new workshops for you to attend in March! The company has also taken your busy schedules in consideration and therefore presents the workshops at your establishment at a convenient time for you and your employees. Now tell me that’s not customer service!
Workshops for March
In March we will be taking a closer look at the most important social media ports and how you can use it to your advantage. You’ll learn more about the importance of storytelling, sharing relevant content with the right audience, engaging with customers on Facebook, Twitter, LinkedIn and Google+ and much more.
If you can only attend one workshop in March, but you would like to learn more about the other topics as well, stay connected with us online. You will be able to find regular blog posts on similar topics, as well as some slideshares and other tips on a regular basis – it’s unfortunately just not as much fun as actually attending!
The workshops for March include the following topics (and if you would like us to include additional specifics in the workshop, please give us a shout!):
Creating the best content, storytelling and sharing with the right audience
Marketing your tourist destination on Facebook
Marketing your tourist destination on Twitter
Marketing your tourist destination on Google+ and LinkedIn
In essence, I’d say there is a lot to look forward to in addition to Travelling Mystery Guest’s workshops… like thunder storms in Jozi, Valentine’s Day, weekend camping (without the thunder storms) and much more. Still, Travelling Mystery Guest also has a lot for you to look forward to, including very exciting workshops on the following topics:
Workshops (Picture from Google Images)
And THAT’s why the customer is in charge!
We sometimes tend to think we can sit back and let South Africa do its own marketing with it having won nature’s lottery and all. Unfortunately, with customers becoming more and more educated due to more engagement and involvement via social media, we cannot expect business to fall on our laps. We need to engage with, listen to and learn from our customers. They have the ball in their hands and we need to work on a strategy to ensure that we catch the ball every time. Yes, the customer is in charge. We just need to learn to manage it.
Exceed your customer’s expectations without too much effort
With time mostly not being on our side and the economy being on the down side, it is difficult to see how we can exceed our customers’ expectations without some effort. Travelling Mystery Guest gives hospitality and tourism professionals a few tips on how to identify certain ways in which you can keep customers happy. We need to fall back to the most basic of basics: humanity. We need to remind ourselves that a customer is also just a normal human being and with a little bit of understanding we can keep customers happier than happy. Talk to them like you understand, listen to them like you want to understand and walk towards them as if you are the only one who can help them.
I look forward to all of the above, as well as what you have to say about Travelling Mystery Guest’s workshops. I look forward to experiencing true South Africanhospitality this month and gaining more insight on customer service and exceeding expectations.
The special is aimed at all tourism and hospitality establishments in South Africa, including restaurants, guesthouses, B&B’s, boutique hotels, hotel groups, lodges and any other establishments in the industry. Be one of the first ten establishments to book a mystery guest visit from TMGand receive 25% discount on our full package. This includes a pre-evaluation of your advertising, websites and social media, a mystery guest visit which takes into account the whole customer journey from arrival to departure and even the quality calls thereafter. It also includes a customized constructive report, giving you feedback and tips on how to improve your customer service to ensure that your guests return. It’s all about walking the talk – providing the customer with exactly what you say you do.
To book your mystery guest visit, contact Travelling Mystery Gueston 079 110 5674 or email@example.com. This special is valid until 31 August 2013.