Cape Town Hospitality Enthusiasts: We are looking for you!

Travelling Mystery Guest is searching for individuals interested in becoming mystery guests based in Cape Town.

The company assists hotels, restaurants, guesthouses, lodges, shopping centres and other tourism destinations with Customer Journey Evaluations. With Customer Journey Evaluations, Travelling Mystery Guest sends a mystery guest to evaluate the establishment’s brand promise and the overall customer journey. The mystery guest is responsible for taking notes and compiling a comprehensive report on the experience.

As Travelling Mystery Guest is continuously expanding, we’re looking for Capetonians that would like to become mystery guests. Ideally, we are looking for well presented individuals with a passion for and some experience in the hospitality and tourism industry.

Successful candidates will undergo training on the company’s mission and vision, assessment standards, requirements and quality assessment reporting.

If you think you have what it takes to become a mystery guest, send your CV to enquire@travellingmystery.co.za or alternatively to admin@travellingmystery.co.za.

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How does a ‘Customer Journey Evaluation’ work?

Similar to mystery guest visits, Travelling Mystery Guest offers destinations “Customer Journey Evaluations“. But how does it work?

Customer Journey Evaluations

Customer Journey Evaluations

Firstly, let’s have a look at what a customer journey is all about. If you think about it, it is actually self explanatory: It’s the journey of a customer at your destination, whether it is a restaurant, guesthouse or hotel.

Travelling Mystery Guest‘s customer journey evaluations include the following:

1. Mystery Guest Visit:

A mystery guest is sent your to your destination to experience the journey you offer to your customers firsthand. Travelling Mystery Guest has developed its own list from which its mystery guests explore your destination‘s offerings. This includes your website, the service levels you promise and what is experienced, the ergonomics of your establishment, communication of staff, etc.

2. Report:

A full report is written about the customer journey that was experienced, including congratulations on what you have achieved, suggestions on what can be improved and tips and ideas to assist you to focus on your advantages.

3. Qualitative Data:

Travelling Mystery Guest also includes qualitative data in the report, which allows destinations to measure their performance and growth over a period of time.

If you are interested in a customer journey evaluation for your destination or if you would like some more information, contact Renate de Villiers: enquire@travellingmystery.co.za / 082 336 1562.