Weekend Getaways close to Jozi & Pretoria

You don’t have to drive too far to escape the city lights of Johannesburg and Pretoria. A great weekend getaway might be closer than you think. Here are some ideas on how you can get away without spending too much time on the road:

Dullstroom

If you are looking for a relaxing, rejuvenating weekend away, the picturesque town, Dullstroom, is your answer. Dullstroom is South Africa’s favourite fly fishing village and offers something to interest every traveller, whether you wish to catch and release fish or to enjoy the calming scenic beauty and excellent, quirky restaurants.

Taste superb whiskey from the widest range of whiskies available in the Southern Hemisphere at Wild about Whisky, enjoy the scenic two day Steenkampsberg hiking trail located only 4km from town, or enjoy leisurely walks with fresh air, taking in the picturesque mountain scenery.

Pilanesberg

The Pilanesberg National Park offers a great bush getaway. Boasting the Big Five, Pilanesberg promises thrilling big game viewing and is home to more than 360 bird species. Enjoy a guided 4×4 game drive, take an exhilarating walking safari or enjoy a unique hot air balloon safari.

Hartebeespoort

For a getaway that offers fun, family-friendly activities to entertain young and old, Hartebeespoort is the place to visit.

Enjoy some extreme jet boat rides on the dam, do some exhilarating zip lining or visit the elephant sanctuary. For the best views of Hartebeespoortdam, consider trying the popular Harties Cableway. If you are keen on partaking in a romantic lunch, pack a picnic basket and a blanket and enjoy a picnic at The Strawberry Farm near Hartebeespoort dam.

Magaliesburg

For the perfect escape to the countryside, head to the Magaliesberg region.

The Magaliesburg village offers good shopping, art and crafts studios, working farms and excellent restaurants. For the adventurer, the Magaliesberg offers mountain walks, quad-biking, hiking and more.

With its beautiful mountains, rivers and indigenous woodlands, this scenic gem has visitors returning time and again.

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Workshop Feedback

As you know, we hosted a workshop in Pretoria this past month, called CUSTOMER JOURNEY MAPPING. We wanted to share some of the feedback that we received with you – perhaps you would like to book your seat for the same workshop taking place in Johannesburg (21 October) or in Bloemfontein (4 November):

Excellent!!!

You are doing a great job! Excellent, thanks!

You are doing a good thing. Keep it up.

This was a very enjoyable and informative day. Thank you.

I enjoyed the workshop, because the presenter was presentable and understandable.

The presenter was very professional.

Come back!!!

I liked everything about the training. One learns a lot and it makes you aware of the small details that we normally don’t think about. Excellent!

I would like to attend more workshops to gain more experience. It was excellent.

I have learned a lot, it’s a very nice thing you guys are doing – showed me that you will never know enough in this industry. We need to listen to our advisers.

Keep up with the marvelous job!

Excellent training – eye and mind opener.

This would be ideal if all departments can attend the workshop.

Something to go for!

Wonderful visual presentation.

A lot of information / topics we needed were covered. A very good facilitator – keep it up!

It was really fun – everybody participated.

Information is relevant – I am happy.

Book your seat for the next Customer Journey Mapping Workshop on 082 336 1562 / enquire@travellingmystery.co.za

CUSTOMER JOURNEY MAPPING WORKSHOP – Back by popular demand

We all dread it when customers confront us about a bad experience. Whether it is a mistake from our side or due to unforeseen circumstances, an unhappy customer is a customer we don’t want.
Travelling Mystery Guest’s workshop, Customer Journey Mapping, is back by popular demand and the company will be hosting another three of these workshops at different venues in South Africa before the end of the year. The first will take place in Pretoria on 2 September 2015 at the CSIR, just off the N1. On 21 October 2015 the workshop will be held in Johannesburg at Eagle’s View Guesthouse, followed by a visit in Bloemfontein at De Oude Kraal on 4 November 2015. Bookings can be made by contacting Renate de Villiers on 082 336 1562 or enquire@travellingmystery.co.za.

Customer Journey Mapping Workshop

Customer Journey Mapping Workshop

More about the workshop:
The workshop focuses on teaching delegates to create a map of the customer’s experience through their company, whether it is a restaurant, hotel or other service provider. Mapping out the customer’s journey assists line staff and managers to understand the customer’s way of thinking, eventually teaching employees to think like the customer. This leads to staff being able to think further than the here and now and encourages them to go the extra mile. It decreases customer frustrations, motivates staff and creates innovation within the workplace, because employees need to think out of the box in order to get into their customer’s shoes.

The Customer Journey Mapping Workshop helps employees to think like a customer. It helps them to understand why customers often react in certain ways and provides employees with a tool to prevent certain gaps within the customer’s experience. It might also even instigate a few new ideas and standard operating procedures within the customer’s journey that could improve the customer’s experience.
Get to know your customers on a whole new level by attending this exciting workshop. For bookings and more information, contact Renate de Villiers on 082 336 1562 or enquire@travellingmystery.co.za.
IMPORTANT: These workshops can take a maximum of 15 delegates and therefore companies and individuals are urged to book well in advance to avoid disappointment.
Follow Travelling Mystery Guest on Facebook (facebook.com/TravellingMysteryGuest) and Twitter (@TravellingMG) to stay up to date with their latest workshops and travels.

Upcoming Workshop Dates

After receiving great feedback from our last delegates, we’ve decided to host another series of CUSTOMER JOURNEY MAPPING workshops.

The next dates and locations have been set aside for our Customer Journey Mapping Workshop:

Wednesday, 2 September 2015 – PRETORIA

Wednesday, 21 October 2015 – JOHANNESBURG

Wednesday, 4 November 2015 – BLOEMFONTEIN

More information regarding ticket sales will be communicated via our social media channels, our blog and our newsletter. Be sure to follow us on these platforms to stay up to date. Find these platforms via our website: Travelling Mystery Guest

We’re Hiring

We’re looking for a student who would be willing to assist with sales and marketing for Travelling Mystery Guest on a commission basis.

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Travelling Mystery Guest is based in Pretoria, marketing its Customer Journey Evaluations, Social Media Marketing and Workshops through the whole of South Africa. Current clients include BON Hotels, Protea Hotel Durbanville, LIFE Grand Cafe, Caramello’s and more.

 

The position is temporary, with the opportunity of becoming part of a very exciting, growing company in the tourism and hospitality industry.

 

Requirements:

Own transport, availability during the week to see prospective clients and to meet with the company’s owner for catch-up meetings and planning, a positive attitude, professionalism and a love for the hospitality and tourism industry.

 

For more information on the company, students are welcome to visit the website (www.travellingmystery.co.za) / they can follow the company on Facebook or Twitter (@TravellingMG).

 

Students who are interested can contact Renate de Villiers on 082 336 1562 / enquire@travellingmystery.co.za for an interview. CV’s are compulsory.

 

Travelling Mystery Guest’s New Year’s Resolutions

 

2015

2015

• Drink less coffee and more water
• Move to Pretoria and get a proper office
• Take more time to smell the rain, hear the birds and see the rainbow
• Spend more quality time with friends who matter most
• Host at least one social media workshop per quarter for small businesses in the Gauteng region
• Sign another hotel group to Travelling Mystery Guest’s customer journey evaluation program
• Sign another restaurant group to our customer journey evaluation program
• Assist hotels, guesthouses and restaurants with the training of their staff regarding communication skills
• Start working on Travelling Mystery Guest’s first e-book
• See another part of the country that I have not seen before
• Get some extra hands to help out at the office

WORKSHOPS FOR THE TRAVEL INDUSTRY IN 2014

Exceed your customer’s expectations

28 December 2013. Johannesburg. The New Year is upon us and every tourism and hospitality establishment has its own plans for 2014. Whether you are planning on increasing sales or offering more products to your guests, it all comes down to one thing: Customer Service.

Travelling Mystery Guest, a hospitality and tourism consultancy company offering workshops, customer journey evaluations and PR opportunities, will be kicking off the New Year with exciting workshops focusing on South African hospitality, customer service and social media within the travel industry. Guesthouses, B&B’s, lodges, hotel groups, restaurants and even self catering facilities will be able to learn more about the importance of linking social media with customer service and the changes in the average traveller’s purchasing habits.

Workshops will be presented by the company’s founder, Renate de Villiers, and January’s venue is none other than the lovely Africlassic River Lodge in Rivonia. A special thanks to Jan and Magdel van Sandwyk, sponsors of the venue in return for workshop attendance and a customer journey evaluation.

January Workshops

January Workshops

Workshops for January and February:

Johannesburg:

23 January 2014                And THAT’s why the customer is in charge!

30 January 2014                Exceeding your customer’s expectations without too much effort

6 February 2014                Creating and sharing compelling content

7 February 2014                “Face” the “book” of social marketing

13 February 2014              “Tweet” your heart out!

14 February 2014              Google+ and LinkedIn for your small business

Pretoria:

20 February 2014              Creating and sharing compelling content

21 February 2014              “Face” the “book” of social marketing

27 February 2014              “Tweet” your heart out!

28 February 2014              Google+ and LinkedIn for your small business

Travelling Mystery Guest is looking for a venue in Pretoria that might be interested in a trade exchange. For more information, please contact us!

For bookings and more information, contact Renate de Villiers on enquire@travellingmystery.co.za or 079 110 5674. Workshop topics and content information will also be readily available on the TMG blog. ▪▪