It’s exciting to say that 2015 is Travelling Mystery Guest’s second year of existence and we have been blessed with some great clients thus far. It is also a privilege to say that some of these clients have hired Travelling Mystery Guest on a long term basis, to evaluate their service standards monthly or quarterly.
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Customer Journey Evaluations
(Similar to Mystery Guest Visits)
Restaurants R1500 (Including meals up to R500, excluding travel costs outside of Gauteng)
Guesthouses R2000 (Including accommodation and meals up to R750, excluding travel costs outside of Gauteng)
Hotels R2500 (Including accommodation and meals up to R1000, excluding travel costs outside of Gauteng)
Social Media Management
(Includes planning, scheduling and management of up to 4 social media platforms)
Monthly Planning & Scheduling R375.00 per hour (minimum 4 hours per month)
Training Sessions & Workshops
(We come to you)
Communicate with Customers R500.00 per person per half-day session (minimum 2 delegates)
The Hotel Wheel R500.00 per person per half-day session (minimum 2 delegates)
The Restaurant Wheel R500.00 per person per half-day session (minimum 2 delegates)
The Basics of Social Media R500.00 per person per half-day session (minimum 2 delegates)
If you are interested in getting to know more about what we do, feel free to contact Renate on 082 336 1562 / firstname.lastname@example.org.
Similar to mystery guest visits, Travelling Mystery Guest offers destinations “Customer Journey Evaluations“. But how does it work?
Customer Journey Evaluations
Firstly, let’s have a look at what a customer journey is all about. If you think about it, it is actually self explanatory: It’s the journey of a customer at your destination, whether it is a restaurant, guesthouse or hotel.
Travelling Mystery Guest‘s customer journey evaluations include the following:
1. Mystery Guest Visit:
A mystery guest is sent your to your destination to experience the journey you offer to your customers firsthand. Travelling Mystery Guest has developed its own list from which its mystery guests explore your destination‘s offerings. This includes your website, the service levels you promise and what is experienced, the ergonomics of your establishment, communication of staff, etc.
A full report is written about the customer journey that was experienced, including congratulations on what you have achieved, suggestions on what can be improved and tips and ideas to assist you to focus on your advantages.
3. Qualitative Data:
Travelling Mystery Guest also includes qualitative data in the report, which allows destinations to measure their performance and growth over a period of time.
If you are interested in a customer journey evaluation for your destination or if you would like some more information, contact Renate de Villiers: email@example.com / 082 336 1562.