British Airways boosts seats to Lagos

Refurbished Boeing 747s offer more seats, lie-flat beds, state-of-the art inflight entertainment, enhanced interiors.

British Airways is increasing the number of seats to Nigeria, introducing its newly refurbished Boeing 747-400s to Lagos from September.

The aircraft are larger than the Boeing 777s which the airline currently operates and will add an extra 343 seats a week on the busy route between London and Nigeria’s commercial capital.

As well as a refreshed interior, with the look and feel of British Airways newest aircraft, and state-of-the-art entertainment system, the revamped 747s also have a larger Club World cabin, with 16 more lie-flat beds.

British Airways

The refurbished jumbos are already in service on routes including New York, Chicago, Johannesburg, Dubai, Boston, Riyadh, Kuwait, San Francisco, Seattle, Toronto and Washington DC.

Kola Olayinka, British Airways commercial manager in Nigeria, says: “We know customers who fly in these aircraft appreciate the improved interiors, with their mood lighting, updated  seating and the new entertainment system.”

The aircraft are equipped with Panasonic’s next-generation eX3 entertainment system, which will give customers a choice of over 1,300 hours of entertainment, including more than 130 movies and 400 TV programmes on larger, high-resolution screens, with touch and swipe functionality, giving the system the familiar feel of using a tablet.

As part of the upgrade, customers in World Traveller Plus will now have access to a universal power socket at every seat, capable of accepting plugs from the UK, US and Europe. In addition, World Traveller customers will have their own USB sockets to power phones and tablets.

New seat foams have been installed in World Traveller and World Traveller Plus to increase customer comfort and updated seat covers fitted to match those on the A380 and 787.

Seats on the new Boeing 747 service are on sale from 19 July 2017. The flight numbers and schedule will remain the same with BA75 departing Heathrow at 11:30 and landing in Lagos at 17:55. The return service operates as BA74, leaving Lagos at 22:55 and arriving at Heathrow’s Terminal 5 at 05:25 the following morning.

British Airways has also launched its multi-million pound investment plan to benefit its customers with a focus on excellence in the premium cabins and more choice and quality for all.

Four hundred million pounds will be spent on Club World with an emphasis on improved catering and sleep, and a new seat in the future. At Heathrow a First Wing check-in area with direct security and lounge access has launched, and lounges around the airline’s network are to be revamped and improved. The Club Europe cabin has also been introduced on UK domestic services and all customers can look forward to the latest generation Wi-Fi across British Airways’ long-haul and short-haul fleets over the next two years.

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Workshop Feedback

As you know, we hosted a workshop in Pretoria this past month, called CUSTOMER JOURNEY MAPPING. We wanted to share some of the feedback that we received with you – perhaps you would like to book your seat for the same workshop taking place in Johannesburg (21 October) or in Bloemfontein (4 November):

Excellent!!!

You are doing a great job! Excellent, thanks!

You are doing a good thing. Keep it up.

This was a very enjoyable and informative day. Thank you.

I enjoyed the workshop, because the presenter was presentable and understandable.

The presenter was very professional.

Come back!!!

I liked everything about the training. One learns a lot and it makes you aware of the small details that we normally don’t think about. Excellent!

I would like to attend more workshops to gain more experience. It was excellent.

I have learned a lot, it’s a very nice thing you guys are doing – showed me that you will never know enough in this industry. We need to listen to our advisers.

Keep up with the marvelous job!

Excellent training – eye and mind opener.

This would be ideal if all departments can attend the workshop.

Something to go for!

Wonderful visual presentation.

A lot of information / topics we needed were covered. A very good facilitator – keep it up!

It was really fun – everybody participated.

Information is relevant – I am happy.

Book your seat for the next Customer Journey Mapping Workshop on 082 336 1562 / enquire@travellingmystery.co.za

CUSTOMER JOURNEY MAPPING WORKSHOP – Back by popular demand

We all dread it when customers confront us about a bad experience. Whether it is a mistake from our side or due to unforeseen circumstances, an unhappy customer is a customer we don’t want.
Travelling Mystery Guest’s workshop, Customer Journey Mapping, is back by popular demand and the company will be hosting another three of these workshops at different venues in South Africa before the end of the year. The first will take place in Pretoria on 2 September 2015 at the CSIR, just off the N1. On 21 October 2015 the workshop will be held in Johannesburg at Eagle’s View Guesthouse, followed by a visit in Bloemfontein at De Oude Kraal on 4 November 2015. Bookings can be made by contacting Renate de Villiers on 082 336 1562 or enquire@travellingmystery.co.za.

Customer Journey Mapping Workshop

Customer Journey Mapping Workshop

More about the workshop:
The workshop focuses on teaching delegates to create a map of the customer’s experience through their company, whether it is a restaurant, hotel or other service provider. Mapping out the customer’s journey assists line staff and managers to understand the customer’s way of thinking, eventually teaching employees to think like the customer. This leads to staff being able to think further than the here and now and encourages them to go the extra mile. It decreases customer frustrations, motivates staff and creates innovation within the workplace, because employees need to think out of the box in order to get into their customer’s shoes.

The Customer Journey Mapping Workshop helps employees to think like a customer. It helps them to understand why customers often react in certain ways and provides employees with a tool to prevent certain gaps within the customer’s experience. It might also even instigate a few new ideas and standard operating procedures within the customer’s journey that could improve the customer’s experience.
Get to know your customers on a whole new level by attending this exciting workshop. For bookings and more information, contact Renate de Villiers on 082 336 1562 or enquire@travellingmystery.co.za.
IMPORTANT: These workshops can take a maximum of 15 delegates and therefore companies and individuals are urged to book well in advance to avoid disappointment.
Follow Travelling Mystery Guest on Facebook (facebook.com/TravellingMysteryGuest) and Twitter (@TravellingMG) to stay up to date with their latest workshops and travels.

Upcoming Workshop Dates

After receiving great feedback from our last delegates, we’ve decided to host another series of CUSTOMER JOURNEY MAPPING workshops.

The next dates and locations have been set aside for our Customer Journey Mapping Workshop:

Wednesday, 2 September 2015 – PRETORIA

Wednesday, 21 October 2015 – JOHANNESBURG

Wednesday, 4 November 2015 – BLOEMFONTEIN

More information regarding ticket sales will be communicated via our social media channels, our blog and our newsletter. Be sure to follow us on these platforms to stay up to date. Find these platforms via our website: Travelling Mystery Guest

Exciting Workshop Coming Up!

To anyone and everyone interested in learning more about the basics of social media, specifically Facebook and Twitter, here is an exciting workshop for you to attend. This social media workshop will teach you all the basics you need to know to be able to use these platforms as free marketing tools for your small business or even as an individual.

The workshop takes place at Eagle’s View Guest House and Conference Centre in Little Falls, Johannesburg on two consecutive dates: 11 and 14 March 2015.

Contact Travelling Mystery Guest for more information on 082 336 1562 or enquire@travellingmystery.co.za

Social Media Workshop March 2015

Social Media Workshop

PR for your town

I’ve recently read an article on the importance of PR for the city of Johannesburg, which made me think: it is not only Johannesburg that needs more PR. It’s every town and every city that we love here in South Africa. Cape Town might be the Mother City of South Africa, but mainly because of its spectacular natural wonder: Table Mountain. We need to find the reasons why other cities and towns in South Africa are PR worthy and tell it to the world!

Table Mountain - Photo taken by Renate de Villiers

Table Mountain – Photo taken by Renate de Villiers

Johannesburg, for one, like mentioned in the article written by Brand Slut, has many different things to offer and its diverse cultures and its history should be just as big an attraction as Cape Town’s attractions when communicated to the world.

Smaller towns like Matjiesfontein, Parys in the Free State, Clarens, Henley on Klip, Haenertsburg, Paternoster – why are they not on every traveller’s list even though everyone who has been there loves it? Because they lack PR!

Matjiesfontein is one of my favourite towns in South Africa. More like a village, actually, consisting of a gravel main road that separates the train station from the Lord Milner Hotel and the rest of the town. It is in this town that you will find the house where the first South African telephone rang – or so the tour guide told us. So much history and stories lie hidden in this town, yet no one knows of it.

Matjiesfontein - My favourite South African town

Matjiesfontein – My favourite South African town

Clarens has become very popular over the years, offering great outdoor activities in and between the Drakensberg. It also allows the not so active to enjoy arts and crafts, which is becoming a very popular reason for travel worldwide according to research from American Express Travel.

Still, I can go on and on about the awesomeness of all these places, but if its inhabitants don’t share their love and appreciation of the place with the world, no one will know and no one will visit. Let’s get up and do some PR, people!

For bookings on workshops relating to the basics of PR and Marketing for tourism and hospitality destinations, contact Travelling Mystery Guest on enquire@travellingmystery.co.za / 082 336 1562.

PS – thanks for the great eye-opener, Brand Slut. Let’s start with Jo’burg.

WORKSHOPS FOR THE TRAVEL INDUSTRY IN 2014

Exceed your customer’s expectations

28 December 2013. Johannesburg. The New Year is upon us and every tourism and hospitality establishment has its own plans for 2014. Whether you are planning on increasing sales or offering more products to your guests, it all comes down to one thing: Customer Service.

Travelling Mystery Guest, a hospitality and tourism consultancy company offering workshops, customer journey evaluations and PR opportunities, will be kicking off the New Year with exciting workshops focusing on South African hospitality, customer service and social media within the travel industry. Guesthouses, B&B’s, lodges, hotel groups, restaurants and even self catering facilities will be able to learn more about the importance of linking social media with customer service and the changes in the average traveller’s purchasing habits.

Workshops will be presented by the company’s founder, Renate de Villiers, and January’s venue is none other than the lovely Africlassic River Lodge in Rivonia. A special thanks to Jan and Magdel van Sandwyk, sponsors of the venue in return for workshop attendance and a customer journey evaluation.

January Workshops

January Workshops

Workshops for January and February:

Johannesburg:

23 January 2014                And THAT’s why the customer is in charge!

30 January 2014                Exceeding your customer’s expectations without too much effort

6 February 2014                Creating and sharing compelling content

7 February 2014                “Face” the “book” of social marketing

13 February 2014              “Tweet” your heart out!

14 February 2014              Google+ and LinkedIn for your small business

Pretoria:

20 February 2014              Creating and sharing compelling content

21 February 2014              “Face” the “book” of social marketing

27 February 2014              “Tweet” your heart out!

28 February 2014              Google+ and LinkedIn for your small business

Travelling Mystery Guest is looking for a venue in Pretoria that might be interested in a trade exchange. For more information, please contact us!

For bookings and more information, contact Renate de Villiers on enquire@travellingmystery.co.za or 079 110 5674. Workshop topics and content information will also be readily available on the TMG blog. ▪▪