Top 5 Reasons to attend the next World Travel Market

Travelling Mystery Guest recently attended the World Travel Market at the CTICC in Cape Town. Here are our top 5 reasons for attending the next one:

  1. Meeting up with friends from the industry. In an industry that revolves around interaction with people, meeting up with old friends from the industry is one of the biggest gifts! In addition to the blessing of having friends in the industry, they also know other friends in the industry that they can introduce you to and visa versa. That brings us to the next reason for attending:
  2. Networking. These types of events are always ideal for making new contacts, creating leads and strengthening relationships. The Tourism and Hospitality Industry is one of those industries where it is best to meet your clients face to face. We like the human-to-human interaction – that’s why we do what we do. This also makes it easier to contact potential clients afterwards.
  3. Seeing what’s out there. Whether it is new opportunities, huge, scary competition or possibilities for collaboration, you get to see what is out there and you are given the opportunity to talk to different people face to face.
  4. A pool of people to tap into. Tourism and Hospitality professionals from all over the world attend this event and this provides you with a golden opportunity to tap into this pool of professionals if you play your cards right.
  5. Never too old to learn. In an ever changing environment, we all struggle to keep track with the latest technology, trends and tactics. The World Travel Market hosts numerous talks on a variety of subjects and you can sit in and take in as much as you like. We especially enjoyed the talk on the current state of travel blogs, hosted by Keith Jenkins, from Velvet Escape Travel Blog and iAmbassador.

So, be sure to save up for the next World Travel Market – it definitely is worth your travels and your time.

Written by: Renate Engelbrecht

Advertisements

What makes a customer change?

Experts say that our customers are constantly changing. I suppose it is true, as customers are people and people change. But why? What makes customers change? Here are a few reasons for change:

Technology

Like we have different generations (Baby Boomers, Generation X and Y and more) we also have different technologies that the generations are comfortable with. Some parts of certain generations adapt, others not. They say generation Y is the Twitter generation. Boy, would I like to see my mother Tweet! It’s two different generations growing up with different technological habits. For many of our parents television was a luxury. Today we stay up to date with news via Twitter. It’s quicker, allowing for a faster pace and more knowledge on a wider variety of subjects, which means our customers want faster service and are more educated than ever with a pace that increases daily.

Life stages

Loyal customers, those people who return time and again, also change. We need to be sure to change with them in order to keep them loyal. A teenager who came to drink a milkshake at your restaurant close to the university will become a student who would like to enjoy a beer at the same spot a few years from now. It’s about getting to know your customers and giving them special attention. The guy who attended a party at your establishment yesterday might bring his wife and children to your restaurant a year from now. It’s about remembering.

Social Responsibility

Customers are becoming increasingly aware of the importance of social responsibility. If they can be part of your initiatives toward having an impact on your community, they might support you even more.

Green considerations

More and more travellers prefer to stay at hotels and guesthouses that take their environmental responsibility seriously. Do you?

Environmental Responsibility

Environmental Responsibility

Previous experiences and expectations

People experience things and then set a certain standard with which they are comfortable. They also hear about places and attractions from friends, which creates a certain expectation. Be sure to live up to that!

Increased health requirements

There has been a tremendous increase in food related illnesses and allergies. We need to be aware of these things and cater for them too.

Economy changes

This one I don’t even have to mention, because we all know what it takes to keep afloat in trying times. Our customers feel the same. We need to be willing to amend and change with them to show them that we care and we understand. We need to learn to put our customers first – even when it comes to financial stability. They are the ones who will keep your business alive if they feel that they matter.

Travelling Mystery Guest offers workshops on customer service, the customer’s journey and more. For bookings, contact Renate de Villiers on enquire@travellingmystery.co.za / 079 110 5674.