Exceed your customer’s expectations
28 December 2013. Johannesburg. The New Year is upon us and every tourism and hospitality establishment has its own plans for 2014. Whether you are planning on increasing sales or offering more products to your guests, it all comes down to one thing: Customer Service.
Travelling Mystery Guest, a hospitality and tourism consultancy company offering workshops, customer journey evaluations and PR opportunities, will be kicking off the New Year with exciting workshops focusing on South African hospitality, customer service and social media within the travel industry. Guesthouses, B&B’s, lodges, hotel groups, restaurants and even self catering facilities will be able to learn more about the importance of linking social media with customer service and the changes in the average traveller’s purchasing habits.
Workshops will be presented by the company’s founder, Renate de Villiers, and January’s venue is none other than the lovely Africlassic River Lodge in Rivonia. A special thanks to Jan and Magdel van Sandwyk, sponsors of the venue in return for workshop attendance and a customer journey evaluation.
Workshops for January and February:
23 January 2014 And THAT’s why the customer is in charge!
30 January 2014 Exceeding your customer’s expectations without too much effort
6 February 2014 Creating and sharing compelling content
7 February 2014 “Face” the “book” of social marketing
13 February 2014 “Tweet” your heart out!
14 February 2014 Google+ and LinkedIn for your small business
20 February 2014 Creating and sharing compelling content
21 February 2014 “Face” the “book” of social marketing
27 February 2014 “Tweet” your heart out!
28 February 2014 Google+ and LinkedIn for your small business
Travelling Mystery Guest is looking for a venue in Pretoria that might be interested in a trade exchange. For more information, please contact us!
For bookings and more information, contact Renate de Villiers on firstname.lastname@example.org or 079 110 5674. Workshop topics and content information will also be readily available on the TMG blog. ▪▪