Where to go on your next trip

I was recently asked where I want to travel to next. This question was difficult as, when it comes to travelling, any destination is an opportunity for discovery, inspiration, learning, adventure, relaxation or all of these combined!

As travel time is limited, the decision on where to go shouldn’t be taken lightly. Travelling Mystery Guest has compiled a list of criteria to help narrow down your options.

Consider your budget

Knowing how much you have to spend will help you decide where to go on your next trip. Considering what you want to spend your money on is just as important.  Some prefer to travel for longer rather than spending money on expensive meals and accommodation. Others will splurge on luxury accommodation and top restaurants even if it means a shorter stay. Only you can decide what is worth spending your hard earned money on.

Ask yourself why

Why do you want to travel? Do you want to learn something new or relax and get a tan? Do you want an adventure? Have fun with friends or travel solo? Have a break from work or reconnect with a loved one? Knowing why you want to travel makes the decision of which destination to go to much easier.

How far do you want to go?

Travelling doesn’t have to include long flights. South Africa is such a diverse country and if you do a bit of research, you’ll see that you most likely haven’t explored half of it. Decide whether you want to travel domestically, visit our neighbouring countries or go for something completely different abroad.

Decide on your preferred environment

City, beach or countryside? Cold or hot weather? Not everyone is enthusiastic about snowy, cold weather and are drawn to warmer climates. Think of the weather, landscape and style of the destination you want to visit to narrow down your travel choices.

Different or familiar culture?

It’s important to consider whether you want to visit a country that has a similar culture to yours or experience something different from what you are used to. Being in a country with an unfamiliar culture can be lonesome and stressful but it can also be incredibly exciting and inspirational. Do thorough research on the culture of the destinations you are considering before making a decision.

So much to do…

Time is precious when travelling, so plan your travel activities wisely. If you want explore the outdoors, think of travelling to a destination that is known for great hiking routes. If a great culinary experience is what you are after, look for destinations that have a reputation for excellent cuisine. If you are interested in art, consider travelling to cities with the world’s major art galleries. Decide on activities and organize your trip around them.

Wherever you go, make the most of the experience. Remember – you’ll only regret the things you didn’t do so have an open mind and broaden your travel wishes.

 

Written by: Katrien Nel

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What makes one guest different from the other?

Being in the hospitality and tourism industry one meets hundreds of different guests – not one being the same. I sometimes wonder what makes them different, yet choose the same home away from home.

Even though choosing the same hotel or guesthouse to stay at, not one guest has the same expectations or interests. Some of it may be the same, but I’ve never met any guest who had the exact same “customer DNA” than another.

Here are a few things that differentiate one guest from the next. Keep it in mind for when your next guest arrives and see if you can understand them better when you know a little more about where they come from…

Culture

In South Africa alone we have more than 11 different local languages and even more different cultures. With such a rainbow nation, it is only natural to have different kinds of guests and that is just domestic! When we look at guests from foreign countries the gap becomes even bigger. Understanding foreign languages, cultural habits and lifestyles become a challenge in many ways, but also food to a true lover of hospitality and tourism.

Levels of Education

Whether we want to know it or not, the level of education plays a very important role in a guest’s manner of dealing with certain situations. Professionalism, understanding, knowledge and communication skills are but a few characteristics that will differentiate a man with a degree from a man who has never finished high school. There are exceptions to the rule and therefore it might be better to rather refer to experience than education. Someone with more experience will evidently be more professional, understand better, know more and communicate better.

Age

Experience also comes with age. Therefore an older person will have better communication skills than a youngster. They will obviously also have different expectations and needs and therefore it is important to be able to cater for both guest types.

Sex

Men and women have been said to come from Mars and Venus respectively, so why would we treat them as if they have the same needs and expectations? Women enjoy the finer things in life while men are mostly happy with a braai and a beer. Once again there are exceptions to the rule.

Different personalities

This can be related to many things – where they grew up, who their friends are, genes, culture and more. This just means to say, once again, that not one guest is the same.

Interests

People have different interests. Some enjoy arts and culture (which is one of the top reasons for travel in 2014 according to a survey done by American Express Travel). Others like nature and sports or even history. Getting to know what your guest’s interests are might make understanding them a little easier.

Responsibilities

A parent will be a different kind of guest in comparison to a student for example. Parents are much more careful and considerate, while students can sometimes act impulsively and appear to be a little more selfish (in a good way…or bad).

Life stories

Everyone has a story. Your hotel or guesthouse too. Some people like sharing them, others don’t. Some people are happy with their stories, others not so much. Some have just gotten married, others just lost a loved one. Knowing these things about your guest might help you to give them the best customer experience they’ve ever had.

Share in your guest's stories

Share in your guest’s stories

I once read somewhere about a business traveler who carried a photo of his daughter with him everywhere he went. He stayed at one hotel quite often and left the photo on his bed side table during his stay. One evening when he returned from work the photo had been framed and put next to his bed. The cleaner thought it well. On departure he asked the receptionist who had framed his photograph and she explained that the cleaner had noticed him carrying the photo with him everywhere he went and that she wanted to help him protect it. He then told the receptionist that the girl in the picture was his daughter who recently passed away.

Get to know your guests. Share in their stories. Make them feel at home.