Travelling Mystery Guest’s Favourite Coffee Shops

Given the nature of our business, we all obviously love coffee shops and restaurants. Travelling Mystery Guest consulted our mystery guests to compile our top 5 favourite coffee shops. We encourage you to visit these lovely places to see for yourself why we love them.

  1. Exclusive Books Hyde Park Corner

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Being a book lover and an old fashioned millennial, this shop offers something special. The book section is surrounded by a coffee shop and in between the shelves there are old couches where people can sit and read. You can buy a book and go and read it whilst enjoying some coffee. It’s a gathering of bookworms and the vibe is very welcoming to anyone who, like our mystery guest, is a book fanatic.

2. Afroboer 

This coffee shop is popular due to various factors; their quality coffee, the delicious cakes and fresh pastries. Our mystery guest especially loves the décor.  The inside of this restaurant is lovely, with high ceilings and wooden floors that creates a beautiful space. Afroboers location is also quite central, making it accessible for all their customers! Be sure to visit this place for a true African-Boer experience!

3. Woolworths at Menlyn Maine  

teapot-598122_1920Though we all are quite accustomed to Woolworths stores, our mystery guest enjoys this particular branch because of their wide variety of teas and their delicious white hot chocolate. Woolworths also has very nice food. Menlyn Maine is still a relatively new shopping centre with a lot of nice shops attracting customers, thus Woolworths is located in the ideal setting.

 

 

 

 

4. Pltfrm at the Pretoria Gautrain Station

This cute little coffee shop is located in Pretoria Central Business District near the Gautrain station. The layout looks very cozy and it’s a café type coffee shop. Pltfrm’s has a lot to offer, including craft beer, wifi, outdoor seating and live entertainment. This café has a rustic look and is perfect for delicious coffee and some yummy food before jumping on the Gautrain. Our other mystery guests are surely going to visit this restuarant!

5. Aroma Coffee in Lynnwood

Aroma

Image credit: www.aromacoffee.co.za

Most students and people living in the Brooklyn and Hatfield areas will be familiar with this coffee shop. Together with its adjacent attraction, the Aroma Gelato store, a dynamic duo is created. With the small street-like café vibe, it’s really cozy and the coffee is delicious. One will definitely be craving ice cream when leaving there, so why not pop in next door and grab a sugar cone! This place is very well suited for a casual gathering of a small group of friends.

Written by: Alicia Redelinghuys

 

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The changing business traveller

Business travellers are no longer just suits carrying briefcases.

E.S. Brits, 2016 – Bloggers, networking events, conferences and face-to-face meetings are the driving forces propelling business travel into a new era.  Recent surveys have found that Millennials are twice as likely to plan and undertake business trips when compared to Baby Boomers. New apps are introduced daily, catering to the unique needs of the corporate traveller, and travel programs now offer everything from expediting the boarding process to assisting travellers in avoiding flight delays.  As travel requirements change and new rules and legislation is implemented, the travel industry should also adapt and grow to account for the increased demand for specific business travel trends and needs.

Technology enables us to be in constant contact with our friends, and family. Between Skype and Google hangouts employees, colleagues and business partners can connect even when they are continents apart. But still, the good old-fashioned face-to-face meeting remains hard to substitute. The face-to-face meeting is however busy changing.

Changing business traveller

Changing business traveller (Image from: Skift.com)

For hotels, guesthouses and other travel destinations, business travellers are a very appealing market. If they want to successfully reach this lucrative market they have to stay ahead of the trends. The new business traveller’s needs have evolved; they are now looking for a temporary home-away-from-home paired with a fast, efficient and seamless experience that will enable them to work on-the-go. This new trend goes hand in hand with the following needs:

  1. Business travellers want a seamless experience through apps

In order to attract the growing market of corporate travellers, accommodation establishments need to make use of multi-screen bookings, allowing travellers to adapt their plans in an instant – to change bookings, book in or out, or even cancel bookings. Even better if the app can also link the traveller to local restaurants and coffee shops, transport, weather forecasts, and for the bleisure travellers, a sight or two to visit while on their trip.

  1. Enable the business traveller to maintain their workflow

When travelling for business, efficiency is key. Companies expect their employees to work, even if it is from a hotel room. Therefore, hotels and other accommodation establishments should offer Wi-fi and charging stations in the room and printing and other business facilities on-site – preferably open after hours. No matter who the traveller, Wi-fi remains an expense that most travellers would want to avoid, giving travel destinations who offer it free of charge a definite competitive advantage.

  1. Consistency

Corporate travellers often prefer to book with accommodation chains and hotel groups with a known brand. Surveys have found that business travellers rated hotel chains as a safer bet when travelling to different countries or locations. But that does not mean that independent hotels should be dismayed. They can compete in this market by making sure their marketing advertises exactly what the traveller can look forward to, and then deliver on that promise. Show off the amenities that will really matter to this group of travellers, e.g. your big rooms equipped with a work desk, displaying the free Wi-fi sign. But make sure all the rooms look like that picture. Remember, consistency builds trust and not delivering what you promised breaks that trust.

  1. Location, location, location

Business travellers prefer to book their accommodation close to key locations, where there are reliable transport and dining facilities in close proximity. Pair this with stable connectivity and facilities that will ensure a workday without frustration and there you have it! Advertise accordingly, emphasising safety, comfort and productivity.

  1. Loyalty and rewards programs

Incentives can be a successful motivator to ensure repeat business and return guests. For a corporation making a booking for their employees’ business trip, incentives that have proven to be effective include a reduced corporate rate for small businesses, loyalty packages for large businesses, and special business services that will ensure continuous workflow.

  1. Keeping everything in one location

Conference facilities, space to have face-to-face meetings, work space for group sessions and breakout rooms are indispensable for any business traveller. Having these facilities in the same location is ideal.

  1. Going cashless

Exact record-keeping is one of the headaches of travelling on the company’s dime. Going digital makes the whole process easier, allowing travellers to pay directly from their mobile devices while saving an exact record of the expense.

  1. Shorter lines and no waiting times

The old saying, “time is money”, rings very true for corporate travellers, who require fast and seamless check-in and check-out experiences. They will look for destinations that go digital, allowing guests to check in and out on their mobile devices and apps, as well as key-less entry to their rooms.

  1. Different is sometimes better

Some business travellers consider the somewhat unconventional accommodation options when going on a corporate trip – anything from bed and breakfasts, self-catering apartments, cabins, lodges and even tree houses! Although the demand for traditional hotel rooms is still high, this growing trend indicates that business travellers are willing to be adventurous and to think out of the box. That means you should too. Accommodation establishments should highlight what makes them unique. Never be afraid to show what else, over and above the business centre and workspace, you offer.

  1. Healthy travellers

The global health trend has extended to the business travel market. Hotels and other accommodation establishments, airports and other business facilities have started to offer new services that focus on the well-being of the traveller. These services include relaxation areas, exercise classes, and juice bars.

Business travel is an ever growing market, and if tapped into successfully, can be very rewarding.

Things we tend to forget

Source: Uploaded by user via Travelling Mystery Guest on Pinterest

Visiting guesthouses and hotels on a regular basis makes you realise how many things we tend to forget when preparing a room for a guest.

Owning an accommodation establishment does not necessarily make you an expert on what to put in the rooms; in fact, we tend to overlook a few things due to being so used to the establishment’s offerings. As we know by now – no customer is the same and no target market either. A business traveller might need a two point plug next to his bed as well as at his desk in the room. A family room might be more comfortable for leisure travellers when there is bubble bath for the kids or a pack of cards to play with in the room when the weather is not so pleasant. It is about going that extra mile that everyone speaks about.

Here are a few things TMG noticed many establishments tend to forget to add to their guest rooms. Take note and maybe consider adding this to your rooms for the next guests to increase customer satisfaction and to give them a better experience of your establishment. It might be small things, but isn’t it true that it’s the small things that count?

  • Two point plugs in the rooms for a hairdryer (if there is none provided in the room), cell phone chargers, laptops, etc.
  • Information files in the rooms, providing information on local attractions, restaurants, coffee shops and shopping facilities.
  • It is always great to have a minibar in the room – just remember to stock it before the guests arrive and be sure to explain the payment procedures to your them. This service is a preferred service by TMG for business travellers, as they are the ones who might work late in the evenings.
  • Have a look at the lighting in the rooms. This is a big issue, especially for business travellers, at many South African establishments. Be sure that there is ample lighting at the desk area and next to the bed for working and reading purposes, as well as at the mirror areas where ladies might want to do their make-up.
  • Make sure about the correct height for the desk and chair where your guests visiting for business might want to work during the evening. You don’t want to tire them – in fact, you’d like them to feel comfortable and at home, right?
  • Also have a look at the position of all electric sockets in the rooms. The places guests would like to have electric sockets are mainly beside the bed and at the desk area, as well as close to a mirror.
  • Speaking of mirrors – remember that women (and many men too) need a mirror at a comfortable height for blow drying their hair, checking their outfits and doing their makeup. Should there only be mirrors in the bathroom, be sure that the area is secure for an electric socket for things like hairdryers and shavers. This is not the ideal, though. Rather add another mirror in the room itself.

Any more things you’ve noticed guesthouses or hotels tend to forget? Share your views and tips with Travelling Mystery Guest by leaving a comment.