Workshop Feedback

As you know, we hosted a workshop in Pretoria this past month, called CUSTOMER JOURNEY MAPPING. We wanted to share some of the feedback that we received with you – perhaps you would like to book your seat for the same workshop taking place in Johannesburg (21 October) or in Bloemfontein (4 November):

Excellent!!!

You are doing a great job! Excellent, thanks!

You are doing a good thing. Keep it up.

This was a very enjoyable and informative day. Thank you.

I enjoyed the workshop, because the presenter was presentable and understandable.

The presenter was very professional.

Come back!!!

I liked everything about the training. One learns a lot and it makes you aware of the small details that we normally don’t think about. Excellent!

I would like to attend more workshops to gain more experience. It was excellent.

I have learned a lot, it’s a very nice thing you guys are doing – showed me that you will never know enough in this industry. We need to listen to our advisers.

Keep up with the marvelous job!

Excellent training – eye and mind opener.

This would be ideal if all departments can attend the workshop.

Something to go for!

Wonderful visual presentation.

A lot of information / topics we needed were covered. A very good facilitator – keep it up!

It was really fun – everybody participated.

Information is relevant – I am happy.

Book your seat for the next Customer Journey Mapping Workshop on 082 336 1562 / enquire@travellingmystery.co.za

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CUSTOMER JOURNEY MAPPING WORKSHOP – Back by popular demand

We all dread it when customers confront us about a bad experience. Whether it is a mistake from our side or due to unforeseen circumstances, an unhappy customer is a customer we don’t want.
Travelling Mystery Guest’s workshop, Customer Journey Mapping, is back by popular demand and the company will be hosting another three of these workshops at different venues in South Africa before the end of the year. The first will take place in Pretoria on 2 September 2015 at the CSIR, just off the N1. On 21 October 2015 the workshop will be held in Johannesburg at Eagle’s View Guesthouse, followed by a visit in Bloemfontein at De Oude Kraal on 4 November 2015. Bookings can be made by contacting Renate de Villiers on 082 336 1562 or enquire@travellingmystery.co.za.

Customer Journey Mapping Workshop

Customer Journey Mapping Workshop

More about the workshop:
The workshop focuses on teaching delegates to create a map of the customer’s experience through their company, whether it is a restaurant, hotel or other service provider. Mapping out the customer’s journey assists line staff and managers to understand the customer’s way of thinking, eventually teaching employees to think like the customer. This leads to staff being able to think further than the here and now and encourages them to go the extra mile. It decreases customer frustrations, motivates staff and creates innovation within the workplace, because employees need to think out of the box in order to get into their customer’s shoes.

The Customer Journey Mapping Workshop helps employees to think like a customer. It helps them to understand why customers often react in certain ways and provides employees with a tool to prevent certain gaps within the customer’s experience. It might also even instigate a few new ideas and standard operating procedures within the customer’s journey that could improve the customer’s experience.
Get to know your customers on a whole new level by attending this exciting workshop. For bookings and more information, contact Renate de Villiers on 082 336 1562 or enquire@travellingmystery.co.za.
IMPORTANT: These workshops can take a maximum of 15 delegates and therefore companies and individuals are urged to book well in advance to avoid disappointment.
Follow Travelling Mystery Guest on Facebook (facebook.com/TravellingMysteryGuest) and Twitter (@TravellingMG) to stay up to date with their latest workshops and travels.

Upcoming Workshop Dates

After receiving great feedback from our last delegates, we’ve decided to host another series of CUSTOMER JOURNEY MAPPING workshops.

The next dates and locations have been set aside for our Customer Journey Mapping Workshop:

Wednesday, 2 September 2015 – PRETORIA

Wednesday, 21 October 2015 – JOHANNESBURG

Wednesday, 4 November 2015 – BLOEMFONTEIN

More information regarding ticket sales will be communicated via our social media channels, our blog and our newsletter. Be sure to follow us on these platforms to stay up to date. Find these platforms via our website: Travelling Mystery Guest