How to keep guests entertained over weekends

It’s hard to keep everyone happy and entertained over weekends – especially if you don’t know them well. Travelling Mystery Guest has identified a few tips and ideas on how you can keep guests entertained over weekends at your destination:

  • Provide them with a booklet that includes all the possible attractions in the area.
  • Give guests the option of having a family picnic in the hotel / guesthouse’s garden.
  • Hold quiz nights at your restaurant.
  • Rainy day? Provide guests with board games in the rooms – this is the ideal time to spend some quality family time!
  • Organise a town or city tour for your guests and show them all the hidden gems of your surrounds. Have some of the locals join in on the fun and educate guests about your environment and the locals living there. You can even create your own customized tourist attraction map.
  • Hold art weekends where guests have the opportunity to take part in pottery or painting classes.
  • Hold family cook-offs for the families staying over.
  • Organise a local organic market for one weekend per month at your destination. You’ll be sure to have a few walk-ins too!
  • Have local musicians perform at your venue.
  • Hold movie nights (with just a white sheet, a few cushions and popcorn you can get quite far, trust me!).
  • Think karaoke evenings for kids, or even guitar hero and Wii. Kids can keep themselves busy with this for hours!
  • Provide guests with a list of local restaurants (be sure that they are tried and tested… you don’t want to refer them to a dodgy, horse-meet-selling restaurant) – except if that is what they want? You can always suggest a restaurant-hopping evening for them: entrees at one restaurant, mains at a second and dessert at another.
  • Make up mystery baskets and invite families to cook their own dinner. Just make sure that you have enough space to do this. Another option is to take it outside – have them make a “potjie” or have a braai.

Do you have ideas you’d like to add? Feel free to comment below!

Happy weekend everyone. 🙂

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What makes a customer change?

Experts say that our customers are constantly changing. I suppose it is true, as customers are people and people change. But why? What makes customers change? Here are a few reasons for change:

Technology

Like we have different generations (Baby Boomers, Generation X and Y and more) we also have different technologies that the generations are comfortable with. Some parts of certain generations adapt, others not. They say generation Y is the Twitter generation. Boy, would I like to see my mother Tweet! It’s two different generations growing up with different technological habits. For many of our parents television was a luxury. Today we stay up to date with news via Twitter. It’s quicker, allowing for a faster pace and more knowledge on a wider variety of subjects, which means our customers want faster service and are more educated than ever with a pace that increases daily.

Life stages

Loyal customers, those people who return time and again, also change. We need to be sure to change with them in order to keep them loyal. A teenager who came to drink a milkshake at your restaurant close to the university will become a student who would like to enjoy a beer at the same spot a few years from now. It’s about getting to know your customers and giving them special attention. The guy who attended a party at your establishment yesterday might bring his wife and children to your restaurant a year from now. It’s about remembering.

Social Responsibility

Customers are becoming increasingly aware of the importance of social responsibility. If they can be part of your initiatives toward having an impact on your community, they might support you even more.

Green considerations

More and more travellers prefer to stay at hotels and guesthouses that take their environmental responsibility seriously. Do you?

Environmental Responsibility

Environmental Responsibility

Previous experiences and expectations

People experience things and then set a certain standard with which they are comfortable. They also hear about places and attractions from friends, which creates a certain expectation. Be sure to live up to that!

Increased health requirements

There has been a tremendous increase in food related illnesses and allergies. We need to be aware of these things and cater for them too.

Economy changes

This one I don’t even have to mention, because we all know what it takes to keep afloat in trying times. Our customers feel the same. We need to be willing to amend and change with them to show them that we care and we understand. We need to learn to put our customers first – even when it comes to financial stability. They are the ones who will keep your business alive if they feel that they matter.

Travelling Mystery Guest offers workshops on customer service, the customer’s journey and more. For bookings, contact Renate de Villiers on enquire@travellingmystery.co.za / 079 110 5674.