PACKAGES FOR 2017

packages

Travelling Mystery Guest

Travelling Mystery Guest has launched a few exciting packages for tourism and hospitality destinations in South Africa. These packages combine a few of the company’s popular services, like Customer Journey Evaluations, Workshops and Destination Marketing Photography to provide our clients with even more value for money.

Bookings for 2017 are already open. Contact us today for more information or to book us for a visit at your destination.

Have a look at the packages below:

PACKAGE 1
CUSTOMER JOURNEY EVALUATION & VISUAL CONTENT SHOOT

This package includes both a Customer Journey Evaluation (mystery guest visit with customized quality assessments, complete and constructive feedback and measurement) and a one hour photo shoot for your destination, of which the images are available to your destination for website and social media content.
R2250.00 for Restaurants
R2750.00 for Accommodation Establishments

Terms and Conditions Apply.

PACKAGE 2
VISUAL CONTENT SHOOT, BLOG REVIEW & PHOTO BLOG FEATURE

This package includes one hour’s photo shoot of your destination’s physical aspects and experiences, as well as a review on Travelling Mystery Guest’s blog and a photo blog on Travelling Mystery Guest‘s photo blog, TMG Photos.
R1000.00 for Restaurants
R1250.00 for Accommodation establishments

Terms and Conditions Apply.

PACKAGE 3
HOST A WORKSHOP AND ATTEND FOR FREE

Host one of Travelling Mystery Guest‘s full-day workshops of R950.00 per delegate at your venue for a minimum of 10 pax and have one employee attend the workshop for FREE. Delegates may be from your own destination, sister companies and/or other destinations. Workshop marketing and gaining delegates will be both Travelling Mystery Guest and the venue’s responsibility and the package agreement will not be binding until a minimum of 10 delegates (including 1 delegate attending for FREE) have been confirmed. Food and beverage costs are not included in the price per delegate.
Terms and Conditions Apply.

*Travel, accommodation, F&B and other customer experiences, i.e. spa treatments and safaris are not included in the package price.

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Travelling Mystery Guest

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Prices for 2015

It’s exciting to say that 2015 is Travelling Mystery Guest’s second year of existence and we have been blessed with some great clients thus far. It is also a privilege to say that some of these clients have hired Travelling Mystery Guest on a long term basis, to evaluate their service standards monthly or quarterly.

Contact us today

Contact us today

 
Customer Journey Evaluations
(Similar to Mystery Guest Visits)
Restaurants R1500 (Including meals up to R500, excluding travel costs outside of Gauteng)
Guesthouses R2000 (Including accommodation and meals up to R750, excluding travel costs outside of Gauteng)
Hotels R2500 (Including accommodation and meals up to R1000, excluding travel costs outside of Gauteng)

 
Social Media Management
(Includes planning, scheduling and management of up to 4 social media platforms)
Monthly Planning & Scheduling R375.00 per hour (minimum 4 hours per month)

 
Training Sessions & Workshops
(We come to you)
Communicate with Customers R500.00 per person per half-day session (minimum 2 delegates)
The Hotel Wheel R500.00 per person per half-day session (minimum 2 delegates)
The Restaurant Wheel R500.00 per person per half-day session (minimum 2 delegates)
The Basics of Social Media R500.00 per person per half-day session (minimum 2 delegates)

 
If you are interested in getting to know more about what we do, feel free to contact Renate on 082 336 1562 / enquire@travellingmystery.co.za.

TMG Special Promotion

You might have noticed that Travelling Mystery Guest’s (TMG’s) website is up and running at last and that we are currently running a promotion to celebrate our launch.

Travelling Mystery Guest Promotion

Travelling Mystery Guest Promotion

The special is aimed at all tourism and hospitality establishments in South Africa, including restaurants, guesthouses, B&B’s, boutique hotels, hotel groups, lodges and any other establishments in the industry. Be one of the first ten establishments to book a mystery guest visit from TMG and receive 25% discount on our full package. This includes a pre-evaluation of your advertising, websites and social media, a mystery guest visit which takes into account the whole customer journey from arrival to departure and even the quality calls thereafter. It also includes a customized constructive report, giving you feedback and tips on how to improve your customer service to ensure that your guests return. It’s all about walking the talk – providing the customer with exactly what you say you do.

To book your mystery guest visit, contact Travelling Mystery Guest on 079 110 5674 or enquire@travellingmystery.co.za. This special is valid until 31 August 2013.

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