Are you offering what your clients are actually looking for?

As a business owner or manager in any hospitality type establishment, you have perceptions as to what your customers want. Your establishment can actually be doing very well but there are still some factors that could influence your effectiveness and this is something you have no control over. Travelling Mystery Guest takes a look at what can influence your company and how to handle them.office-1209640_1920

Travelling Mystery Guest recently attended Urban Econ’s Tourism Talk, where Karen Kohler was the guest speaker. She had interesting information regarding where to find statistical updates about Tourism. Some of these databases include:

To know the statistics of tourism in the area you live in can help you determine the successful and unsuccessful time frames for your business and businesses similar to yours. More importantly, one should determine why the statistics are the way they are, what influenced them and how to prevent or repeat this. It is always important to take general news into consideration with your own business. Factors like illnesses in your country can have a big effect on your international visitor ratesworld-1264062_1920

Another interesting thing to keep in mind is the perceptions that people have about your location. It might be wise to do research about all the negative images tourists might be seeing about your city. For example, a company has a conference each year in another country and the company pays all the travel costs for participating employees. In the year when they went to Australia, everyone was very keen on going because of the high amount of South-African people who have visited or immigrated to Australia, the continent had a positive image. But the in the year they had the conference in India, many employees didn’t want to go (even with all expenses paid) because of the image that India has. This personal perception could have been created by movies such as Slum dog Millionaire.  So always keep in mind what perceptions are created by any stimuli.

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Lastly, something that all employees in the hospitality industry are familiar with is trends. Now, we might be familiar with the concept of a trend, but do we really know what the trends are? It may feel like trends just pop up out of nowhere and when observing social media, it also sometimes seems as if trends disappear as quickly as they appeared. A trend can be very tricky to incorporate into your business, considering their time frames. A good example of this was the banting diet in South-Africa. Every restaurant and shop started to incorporate banting items into their menus but soon there were a lot of debates about the health benefits of this diet. So when incorporating a trend into your business, never make it the entire focus point of your business but rather a feature that you offer.

Trends can really have an impact on your business. For interest sake, some of the trends to look in to is virtual travelling and voluntourism. Also, take a look at one of our previous blog posts about Travel Trends in 2017. 

Written by: Alicia Redelinghuys

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