We all dread it when customers confront us about a bad experience. Whether it is a mistake from our side or due to unforeseen circumstances, an unhappy customer is a customer we don’t want.
Travelling Mystery Guest’s workshop, Customer Journey Mapping, is back by popular demand and the company will be hosting another three of these workshops at different venues in South Africa before the end of the year. The first will take place in Pretoria on 2 September 2015 at the CSIR, just off the N1. On 21 October 2015 the workshop will be held in Johannesburg at Eagle’s View Guesthouse, followed by a visit in Bloemfontein at De Oude Kraal on 4 November 2015. Bookings can be made by contacting Renate de Villiers on 082 336 1562 or firstname.lastname@example.org.
More about the workshop:
The workshop focuses on teaching delegates to create a map of the customer’s experience through their company, whether it is a restaurant, hotel or other service provider. Mapping out the customer’s journey assists line staff and managers to understand the customer’s way of thinking, eventually teaching employees to think like the customer. This leads to staff being able to think further than the here and now and encourages them to go the extra mile. It decreases customer frustrations, motivates staff and creates innovation within the workplace, because employees need to think out of the box in order to get into their customer’s shoes.
The Customer Journey Mapping Workshop helps employees to think like a customer. It helps them to understand why customers often react in certain ways and provides employees with a tool to prevent certain gaps within the customer’s experience. It might also even instigate a few new ideas and standard operating procedures within the customer’s journey that could improve the customer’s experience.
Get to know your customers on a whole new level by attending this exciting workshop. For bookings and more information, contact Renate de Villiers on 082 336 1562 or email@example.com.
IMPORTANT: These workshops can take a maximum of 15 delegates and therefore companies and individuals are urged to book well in advance to avoid disappointment.
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