10 Steps to creating your own customer journey map

Just an idea of what our upcoming workshops in September, October and November will include…

Travelling Mystery

Do you sit with information about your guests, but you don’t know how to use it? Do you sometimes wonder which areas of service you should focus on? We’ve got the solution for you!

Customer Journey Mapping Customer Journey Mapping

A customer journey map is a tool which will assist you in identifying what your customers experience at your establishment, what their likes and dislikes are, and which areas of customer service you should focus on. It’s something that any company in the tourism and hospitality industry should spend time on, as that is the one thing that will help you to get to know your customers better. You will be able to identify the different touch points between the guest and your establishment and the guest’s experience at each touch point. The ideal get-to-know-your-guest tool.

Here are ten easy steps put together by Travelling Mystery Guest to…

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