Notes from Customer Journey Evaluations

Here are some notes on our experiences at restaurants this past month. Take it, make it your own and grow into the best customer service provider out there!

 
– Keep staff on their toes by having monthly quiz nights or challenges regarding the menu and other topics like communication and body language.
– When a guest calls to make a reservation, they normally do it to ensure that they are given a great seat upon arrival. Go through that extra little trouble and place a reserved sign on a well placed table. They’ve gone through the trouble to book, now you need to make an effort to show them your appreciation for their business.

Reservations

Reservations

– When you’ve set a certain standard regarding the plating of dishes or the aesthetic appearance of your drinks, be sure to keep to it. Regulars come back, because they know what they get. If they don’t get what they expect, they’ll definitely be disappointed.
– Décor is a must in any restaurant to attract customers and even though you want to impress your customers with tastes and textures, the décor, their comfort and other facilities also play a role in their experience. Be sure to maintain your restaurant’s décor regularly to keep it from looking tired, dated or neglected.
– Have checklists and procedures in place for in-store restrooms. There’s no use in having a clean restaurant, but a not so clean restroom.
– Remind employees of standard operating procedures. We’re all human and, well, often we need to serve intimidating customers and then we forget quite a few things!
– Eye contact and self confidence goes a far way. Hire employees who have this in them. If they don’t, train them.