It’s been a blast hosting Travelling Mystery Guest‘s Customer Journey Mapping Workshop at the HPC‘s (at the University of Pretoria’s sports grounds, LC de Villiers) conference venue this past week. Not only did the HPC offer the perfect workshop environment, they also offered some really yummy snacks, more than enough coffee and tea and a delicious cooked meal for lunch.
The workshop itself seemed to not only inspire the delegates, but it also made them aware of gaps in their customers’ journey at the different establishments. The delegates were from all over the industry, including hotel management, restaurant hosts and cashiers, as well as guesthouse owners and managers. Next time around, we’d like to see all HOD‘s from these companies attend, as it will assist them in understanding the roles of the different departments within a customer’s journey.
We’d like to thank the HPC for their comfortable and professional facilities, as well as the delegates who made it such a positive day.
Some of the comments received:
“You’re doing a good thing. Keep it up!”
“You are doing a great job. Excellent. Thanks!”
This was a very enjoyable and informative day! Thank you.”
If you’d like to attend this workshop, feel free to contact Renate de Villiers on 082 336 1562 / firstname.lastname@example.org and we’ll make it happen!