I’ve been trying to come up with a few things that I, as a regular customer at guesthouses, hotels and restaurants, expect. Here are a few:
Customer Expectations (Images from Pinterest.com)
– I expect to feel welcome
– A smile always goes a long way
– I want to experience as much as possible while visiting
– I want to feel special and appreciate any extra effort made to make me feel at home
– I want the service to be exceptional, timely, positive, precise and innovative
– Consistency is always a good thing
These are only a few customer expectations. What do you expect from a hotel?
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