Customer Expectations

I’ve been trying to come up with a few things that I, as a regular customer at guesthouses, hotels and restaurants, expect. Here are a few:

Customer Expectations

Customer Expectations (Images from Pinterest.com)

– I expect to feel welcome

– A smile always goes a long way

– I want to experience as much as possible while visiting

– I want to feel special and appreciate any extra effort made to make me feel at home

– I want the service to be exceptional, timely, positive, precise and innovative

– Consistency is always a good thing

 

These are only a few customer expectations. What do you expect from a hotel?