Getting to know your customers is a challenging, yet enriching task. I call it a task, because it is. It is your responsibility to know who your customers are, where they are from, what they need and what they expect from your company.
Journey mapping, or rather customer journey mapping, allows you to do just that and Travelling Mystery Guest would like to help you make the task easier!
Travelling Mystery Guest invites you to join in on the fun at the upcoming Customer Journey Mapping Workshop, taking place on 3 June 2015 at Eagle’s View Guest House & Conference Centre.
Delegates will get to have some fun while getting to know the different types of customers, different customer behaviours and the process of mapping out your company’s customer journeys in detail. Why? Because having this information at hand, allows you to train your employees to cater to your customer’s every need, it encourages new, innovative ideas on how you can “wow” your customer and it provides you with some information on possible service gaps that need your attention.
Would you like to join in on the fun? Contact Renate de Villiers on 082 336 1562 / firstname.lastname@example.org for more information or book via Travelling Mystery Guest’s Facebook page.
Follow Travelling Mystery Guest on Twitter: @TravellingMG
Workshop: Customer Journey Mapping
For whom: Anyone who would like to improve their customer knowledge and who would like to expand and develop their company’s innovative, yet customer focused service.
When: 3 June 2015
Where: Eagle’s View Guest House and Conference Centre, 1 The Gallery, Ribbon Road, Little Falls, Roodepoort
Time: 08:30 for 09:00 until 17:00
Included: Snacks, coffee and tea, lunch, workshop booklet
What to bring: Laptop, pen and paper, thinking cap, creative ideas
BOOKINGS:Contact Renate de Villiers on email@example.com / 082 336 1562