It’s not always easy to know what your customer expects, which means you are not always able to provide them with the best possible service. If you knew what they might need or expect within the next few minutes, you’d be able to assist them without them having to request assistance.
Travelling Mystery Guest invites you to attend the upcoming Customer Journey Mapping Workshop on 3 June 2015 at Eagle’s View Guest House and Conference Centre, Roodepoort. Here you will be able to create your own customer journey map, identify different types of customers and their possible expectations. We’ll get into your customer’s shoes, put on our thinking caps and jot down the various touch points where you can “wow” your customers.
Journey mapping helps you to identify “touch points” with the customer where you have the opportunity to “wow” them. A few of these touch points include engagement on social media, guests’ arrival at the hotel’s security gate, guests’ checking in process at reception and many more. These touch points can also differ from customer to customer. A business man’s expectation during the check-in process might be for it to be as quick as possible, where a family on holiday might expect welcome drinks and welcome kits for kids on their arrival.
For more information, contact Renate de Villiers on 082 336 1562 / firstname.lastname@example.org
Book now by completing the form HERE or pop Renate an email.