We’ve got exciting new workshops coming up and all will be hosted at the lovely, inviting Eagle’s View Guesthouse and Conference Venue in Little Falls, Roodepoort. Our full-day Communications Workshop will take place on Friday, 3 July 2015, with the option of combining it with a second half-day workshop on upselling that takes place on 4 July 2015. (Make it an outing and stay at Eagle’s View on the evening of 3 July 2015.)
The Communications Workshop will include:
Communicating verbally
– Opening and closing conversations
– Encouraging conversation
– Positive reinforcement of verbal communication
– Effective listening
– Questioning: Open and closed questions
– Reflecting and clarifying conversations
– Language and jargon usage
– Voice projection
– Self-confidence
Communicating non-verbally
– Importance of non-verbal messages
– In combination with verbal communication
– Body movements
– Posture
– Eye contact
– Para-language
– Personal space
– Facial expressions
– Physiological changes
Communicating in writing
– How writing has evolved
– Organising the message
– Using the right tone
– Be clear and concise
– Review and revise
– Basics of grammar and spelling
– Signatures
– Advantages and disadvantages
Communicating on social media
– Different platforms in South Africa
– Tagging and crediting
– Hashtags
– Professional VS friends and family
– Personal contact VS spreading news online
– Social media communication etiquette
Additional topics may still be added.
Other upcoming workshops include:
6 May 2015 OR 8 May 2015: Back by popular demand: The basics of social media for small businesses and individuals
3 June 2015: Create your company’s own customer journey map to get to know your customer
For more information, contact Travelling Mystery Guest on 082 336 1562 or enquire@travellingmystery.co.za.
