Upcoming workshop: Communicating on different platforms

We’ve got exciting new workshops coming up and all will be hosted at the lovely, inviting Eagle’s View Guesthouse and Conference Venue in Little Falls, Roodepoort. Our full-day Communications Workshop will take place on Friday, 3 July 2015, with the option of combining it with a second half-day workshop on upselling that takes place on 4 July 2015. (Make it an outing and stay at Eagle’s View on the evening of 3 July 2015.)

 
The Communications Workshop will include:

 
Communicating verbally
– Opening and closing conversations
– Encouraging conversation
– Positive reinforcement of verbal communication
– Effective listening
– Questioning: Open and closed questions
– Reflecting and clarifying conversations
– Language and jargon usage
– Voice projection
– Self-confidence

 
Communicating non-verbally
– Importance of non-verbal messages
– In combination with verbal communication
– Body movements
– Posture
– Eye contact
– Para-language
– Personal space
– Facial expressions
– Physiological changes

 
Communicating in writing
– How writing has evolved
– Organising the message
– Using the right tone
– Be clear and concise
– Review and revise
– Basics of grammar and spelling
– Signatures
– Advantages and disadvantages

 
Communicating on social media
– Different platforms in South Africa
– Tagging and crediting
– Hashtags
– Professional VS friends and family
– Personal contact VS spreading news online
– Social media communication etiquette

 
Additional topics may still be added.

 

Other upcoming workshops include:

6 May 2015 OR 8 May 2015: Back by popular demand: The basics of social media for small businesses and individuals

3 June 2015: Create your company’s own customer journey map to get to know your customer

 
For more information, contact Travelling Mystery Guest on 082 336 1562 or enquire@travellingmystery.co.za.

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