On my travels, locally and abroad, I’ve noticed that there are numerous small things that make a big impact in the hospitality industry.
“Sometimes doing something ordinary a little different makes a bigger impression.” –Renate de Villiers
Here are a few things that caught my attention at different guesthouses, restaurants, hotels and other venues:
A normal cup of coffee becomes more special with a hint of nostalgia:
What could have been a normal champagne birthday celebration became a special champagne picnic at the Kamonande Game Reserve in Limpopo:
Not just the ordinary glass of champagne, but one with an edible hibiscus flower:
A common dinner at a fancy restaurant gets new meaning with entertainment in between. Dinner theater is becoming more and more popular as customers search for new, exciting things to do.
Waiters with some extra skills (like magician tricks or surprise elements) make a much better impression than the usual “can I take your order” attendant.
What small things does your restaurant or tourist destination do to make a bigger impact on your guests?