Small things with big impact

On my travels, locally and abroad, I’ve noticed that there are numerous small things that make a big impact in the hospitality industry.

“Sometimes doing something ordinary a little different makes a bigger impression.” –Renate de Villiers

Here are a few things that caught my attention at different guesthouses, restaurants, hotels and other venues:

A normal cup of coffee becomes more special with a hint of nostalgia:

Koeksister

Koeksister

What could have been a normal champagne birthday celebration became a special champagne picnic at the Kamonande Game Reserve in Limpopo:

Picnic

Picnic

Not just the ordinary glass of champagne, but one with an edible hibiscus flower:

Champagne with Hibiscus

Champagne with Hibiscus

A common dinner at a fancy restaurant gets new meaning with entertainment in between. Dinner theater is becoming more and more popular as customers search for new, exciting things to do.

Waiters with some extra skills (like magician tricks or surprise elements) make a much better impression than the usual “can I take your order” attendant.

What small things does your restaurant or tourist destination do to make a bigger impact on your guests?

Let us know your thoughts and ideas by commenting below, or send us your comments via Twitter (@TravellingMG) or Facebook.

For more info about Travelling Mystery Guest, contact Renate on enquire@travellingmystery.co.za.

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