TMG Workshop Bootcamp

Travelling Mystery Guest now offers destinations the opportunity to pick  workshops that they would like to attend in the form of a TMG Workshop Bootcamp!

Destinations can choose 4 workshops to include in their customized Bootcamp and pay only for 3. Where TMG‘s workshops are normally R500.00 per person, destinations can now pay only R1500.00 for a combination of 4 workshops.

Remember that Travelling Mystery Guest comes to you to present the workshops at your destination.

Here is a list of the current workshops destinations can choose from:

List of TMG Workshops

List of TMG Workshops

*Travel costs outside of Gauteng excluded.

Contact Renate de Villiers today to book your customized workshop bootcamp with TMG: enquire@travellingmystery.co.za / 082 336 1562.

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How does a ‘Customer Journey Evaluation’ work?

Similar to mystery guest visits, Travelling Mystery Guest offers destinations “Customer Journey Evaluations“. But how does it work?

Customer Journey Evaluations

Customer Journey Evaluations

Firstly, let’s have a look at what a customer journey is all about. If you think about it, it is actually self explanatory: It’s the journey of a customer at your destination, whether it is a restaurant, guesthouse or hotel.

Travelling Mystery Guest‘s customer journey evaluations include the following:

1. Mystery Guest Visit:

A mystery guest is sent your to your destination to experience the journey you offer to your customers firsthand. Travelling Mystery Guest has developed its own list from which its mystery guests explore your destination‘s offerings. This includes your website, the service levels you promise and what is experienced, the ergonomics of your establishment, communication of staff, etc.

2. Report:

A full report is written about the customer journey that was experienced, including congratulations on what you have achieved, suggestions on what can be improved and tips and ideas to assist you to focus on your advantages.

3. Qualitative Data:

Travelling Mystery Guest also includes qualitative data in the report, which allows destinations to measure their performance and growth over a period of time.

If you are interested in a customer journey evaluation for your destination or if you would like some more information, contact Renate de Villiers: enquire@travellingmystery.co.za / 082 336 1562.