In addition to TMG’s current customer service workshops and the four social media sessions to attend, we also offer the next couple of workshops in April:
Create your own hotel wheel
We get creative in April and create our own hotel wheels. This is the process that keeps a hotel going – from security checks at the gate, reception, porters, room and restaurant service, through to guest feedback and departure. This process becomes quite intricate when you spend some time thinking about it – it might even end up looking more like the inside of a watch with all the different departments interlinking with each other. This is a great exercise to do with staff that needs to understand the inside of your business.
Create your guesthouse / hotel / restaurant’s own customized customer journey map
While the hotel wheel mainly focuses on the different departments of your business and how they interlink with each other, the customer journey map focuses on the customer’s journey through these different departments. The customer journey map teaches you more about your customers, including different target markets and their expectations, as well as your establishment’s shortcomings and what you should focus on to exceed customer expectations.
Identify problem areas within the hospitality and tourism industry in South Africa
No industry is without problem areas – the same with the hospitality and tourism industries of South Africa. We look at some problem areas that TMG has encountered and identified and brainstorm about it. This session is mainly to see where the industry is lacking and what keeps it from exceeding its customers’ expectations. Come with an open mind, a pen and paper and let’s get to it.
Identify solutions to the problem areas in our hospitality and tourism industry
This is a follow up session to the one above. During this session we will brainstorm and discuss different solutions to the problems we’ve identified. From small things within your own organization to bigger things within the industry – we cover it all.
Book your workshop with Travelling Mystery Guest today – we come to you! Contact Renate on 082 336 1562 or firstname.lastname@example.org. You can also follow her on Twitter (@TravellingMG and @RenateTravel) and Facebook: Travelling Mystery Guest. Also find TMG on LinkedIn, Google+ and Pinterest.
For more workshops, have a look at our list of workshops here: TMG Slideshare