Visiting guesthouses and hotels on a regular basis makes you realise how many things we tend to forget when preparing a room for a guest.
Owning an accommodation establishment does not necessarily make you an expert on what to put in the rooms; in fact, we tend to overlook a few things due to being so used to the establishment’s offerings. As we know by now – no customer is the same and no target market either. A business traveller might need a two point plug next to his bed as well as at his desk in the room. A family room might be more comfortable for leisure travellers when there is bubble bath for the kids or a pack of cards to play with in the room when the weather is not so pleasant. It is about going that extra mile that everyone speaks about.
Here are a few things TMG noticed many establishments tend to forget to add to their guest rooms. Take note and maybe consider adding this to your rooms for the next guests to increase customer satisfaction and to give them a better experience of your establishment. It might be small things, but isn’t it true that it’s the small things that count?
- Two point plugs in the rooms for a hairdryer (if there is none provided in the room), cell phone chargers, laptops, etc.
- Information files in the rooms, providing information on local attractions, restaurants, coffee shops and shopping facilities.
- It is always great to have a minibar in the room – just remember to stock it before the guests arrive and be sure to explain the payment procedures to them. This service is a preferred service by TMG for business travellers, as they are the ones who might work late in the evenings.
- Have a look at the lighting in the rooms. This is a big issue, especially for business travellers, at many South African establishments. Be sure that there is ample lighting at the desk area and next to the bed for working and reading purposes, as well as at the mirror areas where ladies might want to do their make-up.
- Make sure about the correct height for the desk and chair where your guests visiting for business might want to work during the evening. You don’t want to tire them – in fact, you’d like them to feel comfortable and at home, right?
- Also have a look at the position of all electric sockets in the rooms. The places guests would like to have electric sockets are mainly beside the bed and at the desk area, as well as close to a mirror.
- Speaking of mirrors – remember that women (and many men too) need a mirror at a comfortable height for blow drying their hair, checking their outfits and doing their makeup. Should there only be mirrors in the bathroom, be sure that the area is secure for an electric socket for things like hairdryers and shavers. This is not the ideal, though. Rather add another mirror in the room itself.
Any more things you’ve noticed guesthouses or hotels tend to forget? Share your views and tips with Travelling Mystery Guest by leaving a comment.