I’ve recently returned from a tour through Europe – mainly Germany. We stayed in some very fashionable hotels, in small town guesthouses and even in hostels. As a lover of all things hospitality and tourism I couldn’t help but compare their service to that of our own here in South Africa. You’ll be surprised with the following findings:
Very high high-five for SA hospitality
For one, I feel that South Africa’s friendliness in the hospitality industry earned a jump-in-the-air-high-five! It might be that the two cultures’ personalities clash a little, but be that what it is, we get much more smiles from South African receptionists than those in Germany. So, I salute you, SA hospitality peeps.
Make your own bed
One thing that blew my mind was the fact that most establishments, be it a hotel or a hostel, made the beds a little differently than we do. When you walk into the room you will find the duvet cover folded neatly in half and placed on the bed. The pillow cases are all double sized with the unfilled part folded in neatly under the pillow. I suppose they want to really show you that the bedding has been washed.
Coffee (not) in the room
Some hotels offered coffee in the rooms (for the first day). Others encouraged you to use the kitchenette downstairs, but the receptionists tend to watch you like a hawk. Where we get Cremora in most rooms, they provide guests with pourable creamer. Super delicious (and super fattening, I suppose). I’d recommend the small milk containers like those from Parmalat, though. The hostels are another story – most of them provide guests with coffee and tea on the house (as long as you wash your cup). J I must say, I was very impressed with Germany’s hostels. Clean and neat – even the kitchens.
Map on arrival
Most establishments provided us with a map on arrival, circling the exact spot of the hotel to indicate where we are. Some even went as far as to circle some of the most popular attractions, assisting us to identify the things we’d like to see the next day. In Prague (yes, I know it’s not Germany, but it impressed me THAT much!) we got a map that indicated different kinds of attractions – the romantic kinds (indicated with a heart), the historical kinds, the arty kinds, and more. Such a nice gesture showing that they cater for any type of tourist.
That’s why I love travelling – you get some tips from others, but also see what they can learn from you. Keep smiling, South Africa! It’s good to be known for friendliness – that’s one thing that makes people feel welcome and the number one requirement for hospitality.